OpSolve LLC is a leading provider of billing and Managed Technical Services for energy companies across North America.

Job Description and Qualifications

In this role, you will be responsible for:

  • Execution of daily operations procedures, including processing inbound and outbound Electronic Data Interchange (EDI).
  • Develop, implement, and maintain/improve operational reporting and timely management of exceptions.
  • Identify, research, and resolve new and emerging issues and provide direction to the development team to optimize operational processes.
  • Ensure successful completion of all operational jobs and processes daily.
  • Other operational, data analysis and reporting duties as assigned.


  • Support the development of and assist in the implementation of automated systems operations strategies and initiatives including FTP data push/pull, job processing, exception management, and reporting.
  • Understand, utilize, and maximize available technologies. Work within and across multiple systems; understand how information inputs impact systems and business decisions.
  • Act as business/system analyst for Operations; system types including, but not limited to:
    • EDI
    • Billing
    • Enrollment Processing
    • Financial and Business Reporting
  • Q/A testing of the Customer Information System (READiTM) to ensure that system changes support/enhance/do not adversely affect established processes.
  • Represent OpSolve in Q/A testing as it relates to trading partner data interchange.
  • Assist with issue resolution and system development/improvement projects.
  • Other operational and analytical activities as assigned

Process Development / Improvement

  • Participate in the continuous process improvements cross-functionally within OpSolve to facilitate cost reduction and/or improved efficiencies.
  • Identify gaps and inefficiencies in existing operational processes.
  • Assist in the development of system process and procedure documents, including notification of policy changes and training documents.
  • Serve as bridge between Operations & Application Development as it relates to business needs, technical capabilities and enhancements.

Problem Solving/Decision Making

  • Subject matter expert to provide support to correctly assess severity, priority, and handling of issues and exceptions. Serve as a resource to help facilitate analysis, correction, and resolution of transaction errors as a result of electronic communication between applications, interfaces, or manual inputs of data.
  • Perform problem resolution and analysis on repetitive issues.
  • Act as a liaison between external and internal customers (both business and IT) in support, resolution and documentation of EDI TP Enablement. Communicate guidelines, workarounds, and solutions for identified problems or issues.
  • Identify problems, systematically gather information, sort through complex issues, seek input from others, address root causes; make difficult decisions and communicate effectively with internal and cross-functional teams.
  • Employ the most efficient way to gather information and is able to interpret and summarize the results.


  • College Degree
  • 3+ years of experience in EDI and financial data (billing, payments, adjustments, etc.)
  • Knowledge of EDI concepts & terminology
  • Basic SQL skills
  • Proficient in Excel

       Other Qualifications:

  • System/Technical training preferred
  • Proven ability to manage complex business issues, projects and strategies (across functions)
  • Customer service orientation
  • Strong written and verbal communication skills
  • Ability to function well independently and within a team environment

Primary Location: US-Pennsylvania-Pittsburgh
Job Function: System Operations
Job Type: Experienced
Travel: No