Description

OpSolve LLC is has provided CIS, Billing and Managed Technical Services to the energy industry for nearly twenty years. OpSolve’s client base across North America benefits from a proven combination of people, process and technology that delivers exceptional results and efficiencies. OpSolve’s breadth of services ensures it supports its clients across all facets of the organization: infrastructure, client provisioning, billing, fulfillment, customer service, campaign management, collections and accounting.

Job Description and Qualifications

• Deliver timely required reports to the Director of Operations; analyze data daily to ensure that all customers are billed and billed according to the terms of their agreement.
• Initiate and communicate detected issues, such as inaccurate or incorrect charges, proration exceptions, and accounts not billed.
• Track customer A/R to ensure that aging aligns with customer balance and utility billing agreement (some markets use purchased receivables).
• Us identified payment exceptions to research payment application to the proper account.
• Develop requirements to automate quality control processes to the greatest extent possible.
• Other operational, data analysis and reporting duties as assigned

Systems

• Support the development of and assist in the implementation of automated quality assurance/quality control, exception management, and reporting.
• Understand, utilize, and maximize available technologies. Work within and across multiple systems; understand how information inputs impact systems and business decisions.
• Act as business/system analyst for Billing Operations; system types including, but not limited to:
  • EDI
  • Billing
  • Financial and Business Reporting
• Q/A testing of the Customer Information System (READiTM) to ensure that system changes support/enhance/do not adversely affect established processes.
• Represent OpSolve in client discussions involving billing exceptions.
• Assist with issue resolution and system development/improvement projects.
• Other operational and analytical activities as assigned

Process Development / Improvement

• Participate in the continuous process improvements cross-functionally within OpSolve to facilitate cost reduction and/or improved efficiencies.
• Identify gaps and inefficiencies in existing billing and quality control processes.
• Serve as bridge between Operations & Application Development as it relates to business needs, technical capabilities and enhancements.

Problem Solving/Decision Making

• Subject matter expert to provide support to correctly assess severity, priority, and handling of issues and exceptions. Serve as a resource to help facilitate analysis, correction, and resolution of transaction errors as a result of electronic communication between applications, interfaces, or manual inputs of data.
• Perform problem resolution and analysis on repetitive issues.
• Act as a liaison between external and internal customers (both business and IT) in support, resolution and documentation of EDI TP Enablement. Communicate guidelines, workarounds, and solutions for identified problems or issues.
• Identify problems, systematically gather information, sort through complex issues, seek input from others, address root causes; make difficult decisions and communicate effectively with internal and cross-functional teams.
• Employ the most efficient way to gather information and is able to interpret and summarize the results.

       Requirements:

• College Degree
• 3+ years of experience or military service
• Basic MS SQL skills
• Proficient in MS Excel

       Other Qualifications:

• Knowledge of retail energy concepts & terminology a plus
• Proven ability to manage complex business issues, projects and strategies (across functions)
• Strong written and verbal communication skills
• Ability to function well independently and within a team environment

Primary Location: US-Pennsylvania-Pittsburgh
Job Function: Billing Operations
Job Type: Experienced
Travel: No