Job Description: OpSolve, LLC is a results-driven organization with expertise in both the energy industry and advanced customer information systems. We are a highly-motivated team of professionals focused on producing and supporting leading-edge industry solutions for our clients. We value honesty, integrity, innovation, creativity and results.

OpSolve is looking for a qualified candidate for Senior Developer role.

Responsibilities: Collaborate with business users, clients or vendors to gather business requirements; document technical details; design and develop code modules. Assist in testing and deployment. Provide technical support to existing systems.

Required education/skills/experience:

• Associate/Bachelor’s degree in Computer Science or Information Technology or related field.
• Minimum of 8+ years of IT experience.
• Strong application and interface design and development skills using Visual Studio .Net, SQL server, SSIS, SSRS.
• Excellent data analysis, design and database development skills preferably using SQL Server.
• Strong experience with report development or reporting tools.
• Willing to suggest and adapt to new technologies.
• Excellent written and verbal communication skills.
• A strong team player, takes ownership and responsibility of systems/processes.
• Able to adapt to fast-paced environment and changing priorities.
• Experience in energy industry or utility companies is preferred.
• Job Type: Full-time

Job Location: Pittsburgh, PA

Required license or certification: US Citizenship or US Green Card

The post Senior Developer/Analyst appeared first on OpSolve.

Job Description: OpSolve, LLC is a results-driven organization with expertise in both the energy industry and advanced customer information systems. We are a highly-motivated team of professionals focused on producing and supporting leading-edge industry solutions for our clients. We value honesty, integrity, innovation, creativity and results.

OpSolve is looking for a qualified candidate for Software Developer role.

Responsibilities: Collaborate with business users, clients or vendors to gather business requirements; document technical details; design and develop code modules. Assist in testing and deployment. Provide technical support to existing systems.

Required education/skills/experience:

• Associate/Bachelor’s degree in Computer Science or Information Technology or related field.
• Minimum of 3-5 years of IT experience.
• Strong application and interface design and development skills using Visual Studio .Net, SQL server, SSIS, SSRS.
• Excellent data analysis and database development skills preferably using SQL Server.
• Moderate experience with report development.
• Willing to adapt to new technologies.
• Strong written and verbal communication skills.
• A strong team player, takes ownership and responsibility of systems/processes.
• Able to adapt to fast-paced environment and changing priorities.

Job Type: Full-time

Job Location: Pittsburgh, PA

Required license or certification: US Citizenship or US Green Card

The post Software Developer appeared first on OpSolve.

OpSolve LLC is has provided CIS, Billing and Managed Technical Services to the energy industry for nearly twenty years. OpSolve’s client base across North America benefits from a proven combination of people, process and technology that delivers exceptional results and efficiencies. OpSolve’s breadth of services ensures it supports its clients across all facets of the organization: infrastructure, client provisioning, billing, fulfillment, customer service, campaign management, collections and accounting.

Job Description and Qualifications

• Deliver timely required reports to the Director of Operations; analyze data daily to ensure that all customers are billed and billed according to the terms of their agreement.
• Initiate and communicate detected issues, such as inaccurate or incorrect charges, proration exceptions, and accounts not billed.
• Track customer A/R to ensure that aging aligns with customer balance and utility billing agreement (some markets use purchased receivables).
• Us identified payment exceptions to research payment application to the proper account.
• Develop requirements to automate quality control processes to the greatest extent possible.
• Other operational, data analysis and reporting duties as assigned

Systems

• Support the development of and assist in the implementation of automated quality assurance/quality control, exception management, and reporting.
• Understand, utilize, and maximize available technologies. Work within and across multiple systems; understand how information inputs impact systems and business decisions.
• Act as business/system analyst for Billing Operations; system types including, but not limited to:
  • EDI
  • Billing
  • Financial and Business Reporting
• Q/A testing of the Customer Information System (READiTM) to ensure that system changes support/enhance/do not adversely affect established processes.
• Represent OpSolve in client discussions involving billing exceptions.
• Assist with issue resolution and system development/improvement projects.
• Other operational and analytical activities as assigned

Process Development / Improvement

• Participate in the continuous process improvements cross-functionally within OpSolve to facilitate cost reduction and/or improved efficiencies.
• Identify gaps and inefficiencies in existing billing and quality control processes.
• Serve as bridge between Operations & Application Development as it relates to business needs, technical capabilities and enhancements.

Problem Solving/Decision Making

• Subject matter expert to provide support to correctly assess severity, priority, and handling of issues and exceptions. Serve as a resource to help facilitate analysis, correction, and resolution of transaction errors as a result of electronic communication between applications, interfaces, or manual inputs of data.
• Perform problem resolution and analysis on repetitive issues.
• Act as a liaison between external and internal customers (both business and IT) in support, resolution and documentation of EDI TP Enablement. Communicate guidelines, workarounds, and solutions for identified problems or issues.
• Identify problems, systematically gather information, sort through complex issues, seek input from others, address root causes; make difficult decisions and communicate effectively with internal and cross-functional teams.
• Employ the most efficient way to gather information and is able to interpret and summarize the results.

       Requirements:

• College Degree
• 3+ years of experience or military service
• Basic MS SQL skills
• Proficient in MS Excel

       Other Qualifications:

• Knowledge of retail energy concepts & terminology a plus
• Proven ability to manage complex business issues, projects and strategies (across functions)
• Strong written and verbal communication skills
• Ability to function well independently and within a team environment

Primary Location: US-Pennsylvania-Pittsburgh
Job Function: Billing Operations
Job Type: Experienced
Travel: No

The post Billing/Revenue Assurance Manager appeared first on OpSolve.

OpSolve LLC is a leading provider of billing and Managed Technical Services for energy companies across North America.

Job Description and Qualifications

In this role, you will be responsible for:

• Execution of daily operations procedures, including processing inbound and outbound Electronic Data Interchange (EDI).
• Develop, implement, and maintain/improve operational reporting and timely management of exceptions.
• Identify, research, and resolve new and emerging issues and provide direction to the development team to optimize operational processes.
• Ensure successful completion of all operational jobs and processes daily.
• Other operational, data analysis and reporting duties as assigned.

Systems

• Support the development of and assist in the implementation of automated systems operations strategies and initiatives including FTP data push/pull, job processing, exception management, and reporting.
• Understand, utilize, and maximize available technologies. Work within and across multiple systems; understand how information inputs impact systems and business decisions.
• Act as business/system analyst for Operations; system types including, but not limited to:
  • EDI
  • Billing
  • Enrollment Processing
  • Financial and Business Reporting
• Q/A testing of the Customer Information System (READiTM) to ensure that system changes support/enhance/do not adversely affect established processes.
• Represent OpSolve in Q/A testing as it relates to trading partner data interchange.
• Assist with issue resolution and system development/improvement projects.
• Other operational and analytical activities as assigned

Process Development / Improvement

• Participate in the continuous process improvements cross-functionally within OpSolve to facilitate cost reduction and/or improved efficiencies.
• Identify gaps and inefficiencies in existing operational processes.
• Assist in the development of system process and procedure documents, including notification of policy changes and training documents.
• Serve as bridge between Operations & Application Development as it relates to business needs, technical capabilities and enhancements.

Problem Solving/Decision Making

• Subject matter expert to provide support to correctly assess severity, priority, and handling of issues and exceptions. Serve as a resource to help facilitate analysis, correction, and resolution of transaction errors as a result of electronic communication between applications, interfaces, or manual inputs of data.
• Perform problem resolution and analysis on repetitive issues.
• Act as a liaison between external and internal customers (both business and IT) in support, resolution and documentation of EDI TP Enablement. Communicate guidelines, workarounds, and solutions for identified problems or issues.
• Identify problems, systematically gather information, sort through complex issues, seek input from others, address root causes; make difficult decisions and communicate effectively with internal and cross-functional teams.
• Employ the most efficient way to gather information and is able to interpret and summarize the results.

       Requirements:

• College Degree
• 3+ years of experience in EDI and financial data (billing, payments, adjustments, etc.)
• Knowledge of EDI concepts & terminology
• Basic SQL skills
• Proficient in Excel

       Other Qualifications:

• System/Technical training preferred
• Proven ability to manage complex business issues, projects and strategies (across functions)
• Customer service orientation
• Strong written and verbal communication skills
• Ability to function well independently and within a team environment

Primary Location: US-Pennsylvania-Pittsburgh
Job Function: System Operations
Job Type: Experienced
Travel: No

The post System Operations Specialist appeared first on OpSolve.